Privacy Policy

Natural Medical Solutions Wellness Center ("Natural Medical Solutions," "NMS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, communicate with us online, request an appointment, subscribe to communications, or use other website-based services that link to this policy.

This Privacy Policy applies to our general website and related online interactions. Information that constitutes protected health information may be subject to additional healthcare privacy requirements and our applicable Notice of Privacy Practices. Where healthcare privacy law provides protections beyond this Privacy Policy, those requirements govern.

1. Information We Collect

Depending on how you interact with Natural Medical Solutions, we may collect information that you voluntarily provide, including:

• Name and contact information.
• Email address and telephone number.
• Appointment-request information.
• Information submitted through contact, newsletter, or other website forms.
• Information you provide when communicating with our staff.
• Information necessary to provide requested services or respond to your inquiries.

Our systems may also automatically receive limited technical information associated with website access, such as browser type, device information, referring pages, requested pages, IP address, and similar operational or security information.

2. Health and Medical Information

Please do not use ordinary website forms, newsletter forms, or general email to send sensitive medical information unless the form or communication method specifically indicates that it is intended for that purpose.

Patient information collected through designated clinical, patient-portal, telehealth, laboratory, or healthcare workflows may be handled under separate healthcare privacy, consent, security, and recordkeeping requirements.

3. How We Use Information

We may use information to:

• Respond to questions and requests.
• Process and follow up on appointment requests.
• Provide and administer website services.
• Communicate about services, scheduling, administrative matters, or requested information.
• Send educational or promotional communications when permitted by law and consistent with your choices.
• Operate, maintain, secure, and improve our website.
• Detect fraud, misuse, security incidents, or technical problems.
• Comply with applicable legal obligations.

4. Appointment Requests

Submitting an appointment request does not guarantee an appointment and does not, by itself, establish a practitioner-patient relationship. Our staff may contact you using the information you provide to confirm availability, obtain additional information, or complete scheduling.

5. Telehealth and Patient Portal Services

Certain healthcare services may be delivered through telehealth or a patient portal. Those services may be subject to additional notices, authorizations, consents, eligibility requirements, and privacy practices presented within the applicable clinical system.

6. Laboratory and Testing Services

When laboratory or testing services involve independent laboratories or other service providers, information may be exchanged as reasonably necessary to facilitate the service, subject to applicable law, authorization requirements, and the privacy practices governing the healthcare relationship.

7. Payments

Natural Medical Solutions may use third-party payment processors or financial-service providers to facilitate payments. Payment-card information entered into a secure third-party payment interface is processed according to the applicable provider's terms and privacy practices.

We do not intend for ordinary NMS website forms to collect complete payment-card numbers or card security codes.

8. Cookies and Similar Technologies

We may use cookies or similar technologies that are necessary for website functionality, security, preferences, measurement, or performance. Third-party services integrated into the website may also use technologies subject to their own privacy practices.

9. Analytics and Website Performance

We may use website analytics and performance information to understand how visitors use the site, identify technical issues, evaluate website effectiveness, and improve our services. We seek to limit the information used for these purposes to what is reasonably appropriate for the particular service.

10. Email Communications

If you subscribe to educational or promotional email communications, you may unsubscribe using the instructions included in those messages. Administrative, transactional, appointment-related, or legally required communications may not be subject to the same opt-out mechanism.

11. How Information May Be Disclosed

We may disclose information to vendors, professional advisers, laboratories, technology providers, payment processors, or other service providers when reasonably necessary to support our operations or provide a service you requested.

We may also disclose information when required or permitted by law, to protect rights or safety, to investigate misuse or security incidents, or in connection with a legitimate business transaction subject to applicable legal requirements.

We do not state or imply that sensitive patient information is available for sale to advertisers.

12. Data Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet-based system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

13. Data Retention

We may retain information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business or healthcare records, resolve disputes, enforce agreements, and comply with legal obligations.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, laboratories, financing services, patient systems, payment services, or other resources. Their privacy practices are governed by their own policies, and Natural Medical Solutions is not responsible for the privacy practices of independent third parties.

15. Children's Privacy

The general website is not directed to children for the purpose of independently providing personal information without involvement of a parent, guardian, or other legally authorized person when such involvement is required. Pediatric healthcare information may be handled according to applicable healthcare and consent requirements.

16. Privacy Choices and Requests

Depending on applicable law and the type of information involved, you may have rights concerning access, correction, deletion, restriction, or other treatment of personal information. Healthcare records may be governed by separate procedures and legal requirements.

Privacy questions concerning the general website may be sent to contact@natmedsol.org.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date displayed at the top of this page identifies the current version. Material changes may also be communicated through other reasonable means when appropriate.

18. Contact Us

Natural Medical Solutions Wellness Center
1130 Upper Hembree Rd
Roswell, GA 30076
Email: contact@natmedsol.org